Terms & Conditions

These Terms & Conditions apply to all transportation booked with GalvestonAirportLimos, a car service brand operated by Jahan Transportation LLC, 13915 Whispertrail Ct, Houston, TX 77014 ("we", "us", "our"). This includes rides between Houston, George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU) and the Galveston cruise terminals, as well as hourly and long distance service.

1. About These Terms

By booking a ride, paying for service or riding in one of our vehicles, you agree to these Terms & Conditions on behalf of yourself and everyone in your party. Please read them before you book. If you have a question, contact us before your trip.

2. Reservations

• All bookings are subject to vehicle availability. We recommend booking as early as possible, especially for busy cruise days and holidays.
• Please give accurate details when you book: passenger name and mobile number, pickup and drop-off addresses, date and time, flight number (airport pickups), cruise line and terminal (cruise transfers), number of passengers and bags, and any child seats or stops you need.
• Your reservation is confirmed only after you receive a confirmation from us and payment (or a deposit, if requested) is completed.
• You are responsible for checking your confirmation and telling us right away if anything is wrong.

3. Rates & What's Included

• Our flat rates are per vehicle, not per person, and are confirmed before your trip. Current prices are on our rates page.
• Flat-rate transfers between Houston, IAH, Hobby and the Galveston cruise port include tolls. The same price applies every day — no surge pricing.
• Child car seats are $15 each. An optional Buc-ee's stop is $25. Gratuity is added at checkout.
• Additional charges may apply for extra stops, additional waiting time, route or time changes made after booking, vehicle upgrades, or pickups and drop-offs outside the quoted route. We will tell you the cost before any extra is added whenever possible.

4. Payment

• We accept major credit and debit cards (Visa, American Express and Discover) through our secure online payment. Other payment methods may be accepted only if agreed with us in advance.
• Full payment is due before the trip unless we agree otherwise in writing.
• Card payments are processed by a third-party payment provider. We do not store your full card number. See our Privacy Policy.
• Additional charges (such as extra waiting, extra stops or damage) may be charged to the card used for the booking after we notify you.

5. Cancellation & No-Show Policy

• 48 hours or more before pickup: cancel free of charge.
• Less than 48 hours before pickup: the full fare is charged.
• No-show: if the chauffeur arrives and the passenger does not appear and cannot be reached by phone or text by the end of the free waiting period, the ride is treated as a no-show and the full fare is charged.
• To cancel or change a ride, call or text +1 (832) 206-6983 or email info@galvestonairportlimos.com, and keep our reply as proof.

6. Free Waiting Time

• Airport pickups (IAH and Hobby): 30 minutes of free waiting after your flight lands.
• All other pickups (Galveston cruise port, hotels, homes): 15 minutes of free waiting after the scheduled pickup time.
• Waiting beyond the free period is billed in 15-minute increments.

7. Flight & Cruise Delays

• For airport pickups we track your flight using the flight number you give us and adjust the pickup to the actual arrival time at no extra cost. Please make sure the flight number is correct.
• If your flight is cancelled or moved to another day, or you change airlines, tell us as soon as possible so we can reschedule.
• For cruise port pickups, we plan around the ship's scheduled arrival. Please keep your phone on and contact your chauffeur once you are off the ship.
• We recommend leaving enough time for traffic and check-in. We are not responsible for a missed flight or sailing caused by late pickup details, a late passenger or events beyond our control (see Section 11).

8. Luggage & Vehicle Capacity

• Please choose a vehicle that fits your whole party and all luggage. Passenger and bag limits are shown on our fleet page.
• For safety and the law, we cannot carry more passengers than the vehicle's seats.
• If your party or luggage does not fit the vehicle booked, an upgrade or second vehicle may be required at extra cost. We are not responsible for luggage beyond the vehicle's capacity.

9. Child Car Seats

• Infant, toddler and booster seats are available on request for $15 each. Please request them when you book.
• Parents or guardians are responsible for choosing the correct seat for their child and for checking it is properly secured. You may also bring your own seat.
• Minors must travel with a parent, guardian or other responsible adult unless agreed with us in advance.

10. Passenger Conduct & Safety

• Seat belts must be worn at all times.
• No smoking or vaping in any vehicle.
• Illegal substances and illegal activity are strictly prohibited.
• Chauffeurs may refuse or end service if a passenger behaves in a dangerous, abusive or unlawful way. No refund is due in that case.
• Damage to the vehicle or excessive cleaning caused by passengers will be charged to the person who booked.

11. Changes, Traffic & Events Beyond Our Control

• Route changes, time changes and extra stops should be requested in advance and are subject to availability and extra charges.
• We are not responsible for delays caused by traffic, weather, road closures, accidents, police activity, airport or port operations, or other events beyond our reasonable control.
• If a vehicle breaks down or is unavailable, we will make reasonable efforts to send a replacement vehicle as quickly as possible.

12. Lost & Left Items

Please check the vehicle for your belongings before you leave. We are not responsible for items left in the vehicle, but we will try to help. Found items can be picked up or shipped at the passenger's expense. Contact us as soon as possible if you left something behind.

13. Limitation of Liability

To the fullest extent allowed by law, GalvestonAirportLimos and Jahan Transportation LLC are not liable for indirect, incidental or consequential losses — including missed flights, missed cruise departures, hotel or travel costs — arising from delays or the use of our services. Our total liability for any claim related to a ride is limited to the amount paid for that ride. Nothing in these terms limits any liability that cannot be limited under applicable law.

14. Privacy

We use your personal information only to provide and manage your ride. Read how we collect and protect it in our Privacy Policy.

15. Governing Law & Changes to These Terms

These terms are governed by the laws of the State of Texas. We may update these Terms & Conditions from time to time; changes are posted on this page with a new "Last updated" date. The version in effect on the date you book applies to your ride.

16. Contact Us